Shipping policy
Shipping Policy
We know the waiting is the hardest part. Here's exactly what happens after you place your order.
Order Processing
- Orders are processed and dispatched within 1–2 working days.
- We process orders on working days only (Monday to Saturday).
- Orders placed on Sundays or public holidays are processed on the next working day.
- Every piece is checked and packed before it leaves us.
Delivery Timelines
| Destination | Estimated delivery |
|---|---|
| Metro cities | 2–4 working days |
| Rest of India | 4–7 working days |
Delivery timelines are estimates from the date of dispatch, not the date of order. They may vary during festivals, sale periods, or because of weather, courier delays or other circumstances outside our control.
Shipping Charges
Free shipping across India. No minimum order value.
Cash on Delivery
- COD is available across most serviceable PIN codes in India.
- COD orders are confirmed over WhatsApp or phone before dispatch. If we cannot reach you, dispatch may be delayed.
- Please keep the exact amount ready at delivery.
- Repeatedly refusing COD orders at the door may result in COD being disabled on your future orders, with prepaid payment required instead.
Order Tracking
- Once your order is dispatched, you will receive a tracking link by SMS, email and WhatsApp.
- You can track your parcel in real time until it is delivered.
- If you have not received tracking details within 3 working days of placing your order, message us on WhatsApp and we will check on it right away.
Delivery Coverage
We deliver to most locations across India. Some remote or restricted PIN codes may not be serviceable. If your PIN code cannot be serviced, we will contact you and issue a full refund on prepaid orders.
Delivery Address
Please check your address, PIN code and phone number carefully before placing your order. We cannot change the delivery address once an order has been dispatched.
Label Hues is not responsible for delays or failed deliveries caused by incorrect or incomplete address or contact details.
Failed Deliveries and RTO
- Our courier partner will attempt delivery 2–3 times.
- If delivery is unsuccessful, or if the parcel is refused, the order is marked RTO (Return to Origin) and sent back to us.
- Prepaid orders returned as RTO: we will contact you to arrange re-shipment at an additional shipping charge, or issue a full refund to your original payment method once the parcel reaches us.
- COD orders returned as RTO: no payment is due from you, but future orders to that address may require prepaid payment.
Lost or Delayed Parcels
If your tracking shows no movement for more than 5 working days, or your parcel is marked delivered but has not reached you, please contact us within 48 hours. We will raise an investigation with the courier and stay on it until it is resolved.
Risk and Title
Please inspect your parcel at the time of delivery. If it appears tampered with, opened or damaged, we recommend refusing it and informing us immediately. Once a parcel is accepted, any damage or shortage must be reported within 48 hours under our Return, Exchange & Refund Policy.
Questions About Your Order
WhatsApp / Phone: +91 98777 93887 Email: hello@labelhues.com Support hours: Monday to Saturday, 10:00 AM – 6:00 PM IST Address: Label Hues, Plot No 09, IT Park, Sector 22, Panchkula, Haryana 134109, India