Return, Exchange & Refund Policy

We want you to love what you ordered. If something isn't right, here's exactly what we can do — and how quickly you need to tell us.

There are two situations, and they work differently.

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A. If Something Is Wrong With Your Order (our fault)

This covers a product that arrives damaged or defective, a wrong item or wrong size being sent, or an item missing from your parcel.

• Contact us on WhatsApp or email within 48 hours of delivery.
• Please share your order number, clear photographs of the product and packaging, and an unboxing video - An unboxing video is the fastest way for us to resolve this in your favour, so we recommend recording one every time.
• Once verified, we will send you a replacement free of charge. There is no exchange fee and no pickup or delivery charge in these cases.
• If the same product is unavailable, you may choose an alternative item of equal value or a full refund to your original payment method.

Refunds under this section are processed within 7 working days of the returned item being received and verified. Depending on your bank, it may take a further 5–7 working days to reflect in your account.

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B. If You Want a Different Size or a Different Product (your choice)

This covers size or fit issues and change of mind.

We offer exchange only in these cases. We do not offer refunds for size issues or change of mind.

Eligibility

• Raise your request within 3 days of delivery.
• The product must be unused, unworn, unwashed and free of stains, odour, makeup or damage.
• All original tags, labels and packaging must be intact.
• The invoice must be available.

In the interest of hygiene, we may decline an exchange if our quality team finds signs of use, wear, alteration or tampering. If an exchange is declined at quality check, the product will be sent back to you and the exchange fee is not refundable.

Exchange Options

• Size exchange, subject to availability in the same product.
• Product exchange for a different item, subject to availability.

Exchange Fee

• A fee of ₹250 applies, payable in advance.
• This covers pickup and re-delivery.
• If you choose a product priced higher than your original item, the difference is payable before dispatch. If the new product is priced lower, the difference is issued as store credit, not as a refund.

Pricing on Exchange

The replacement product is billed at its current selling price. Discounts, coupons or promotional offers applied to your original order do not carry over to an exchange.

Pickup

We will arrange one pickup attempt. If the pickup fails because the address was incorrect, nobody was available, or the parcel was not ready, you will need to self-ship the product to our address at your own cost. Please share the courier tracking details with us when you do.

Processing

Your replacement is dispatched only after the original item has been picked up and cleared quality check. Once dispatched, you will receive fresh tracking details.

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Non-Exchangeable Items

The following cannot be exchanged or returned, except where they arrive damaged, defective or incorrect:

• Items marked Final Sale or Clearance
• Products bought with customised or altered sizing
• Items returned without original tags or packaging
• Items showing signs of wear, washing, alteration or damage caused after delivery

Offer and Free-Gift Orders

For promotional sets such as Buy 2 Get 1 Free or Buy 1 Get 1 Free:

• The free item is part of the offer and cannot be exchanged on its own.
• If you exchange one item from an offer set, the offer must remain intact — the total number of items and the offer conditions must still be satisfied.
• If an offer set is returned to us under Section A, the complete set must be returned.

Order Cancellation

• You may cancel an order any time before it is dispatched, at no charge. Message us on WhatsApp with your order number.
• Once an order has been dispatched, it cannot be cancelled.
• For prepaid orders cancelled before dispatch, the full amount is refunded to your original payment method within 7 working days.
• We may cancel an order ourselves in cases of pricing or listing errors, unavailability of stock, an unserviceable delivery address, or suspected fraudulent or bulk-resale activity. If we cancel a prepaid order, you receive a full refund.

Colour and Appearance

We photograph our products carefully, but colours may look slightly different on your screen depending on your device and lighting. Minor variation in shade, print placement or finish is normal in apparel and is not treated as a defect.

Your Statutory Rights

Nothing in this policy limits your rights under the Consumer Protection Act, 2019 or any other applicable law.

Need Help?

WhatsApp / Phone: +91 98777 93887 Email: hello@labelhues.com Support hours: Monday to Saturday, 10:00 AM – 6:00 PM IST Address: Label Hues, Plot No 09, IT Park, Sector 22, Panchkula, Haryana 134109, India